Rolletto support

Rolletto customer support

On most of the pages of the Rolletto site, I was able to find the “contact” icon which took me to another page where I could choose between 24/7 live chat and sending an email to the support team. I tested the response to the live chat and to email.

Each time I used the live chat feature I didn’t have to wait longer than 5 minutes for an agent to respond. You can request live chat in Russian, German, and French as well as English. Sometimes agents would respond in just a few seconds to my live chat request.

I also sent Rolletto a support email as I know some players prefer to do this. It took longer to get a response, usually a few hours, but I didn’t have to wait days as is the case with some other sites. 

Every agent that I interacted with knew what they were talking about. They were also very polite and wanted to help me each time. There is no doubt that using live chat is the fastest way to resolve any problem, but the response via email was good too if you don’t mind waiting.